Privacy Policy & Website Terms
Last updated: December 7, 2025
Veltrix Appliance Repair LLC (“Veltrix,” “we,” “us,” or “our”) provides residential appliance repair services in and around Fort Worth, Texas. This page explains how we handle your information and the basic rules for using our website at veltrixappliancerepair.com (the “Site”).
This policy is written in plain language for everyday use and is not formal legal advice.
1. Information We Collect
We collect information that you provide directly to us, including:
Contact details – name, phone number, email address, service address.
Service details – appliance type, brand, model, issues described, photos you choose to send.
Scheduling & billing information – preferred appointment times, payment-related details you submit through our booking and payment tools.
Communication history – calls, voicemails, text messages, and emails exchanged with us.
We may also automatically collect:
Basic technical data – IP address, browser type, approximate location, and other usage information if we use analytics or similar tools in the future.
Cookies or similar technologies – to help our Site work properly and understand how visitors use it.
2. How We Use Your Information
We use your information to:
Respond to your service requests and questions.
Schedule, confirm, and update appointments.
Diagnose, quote, and perform repairs.
Send invoices, receipts, and payment confirmations.
Send follow-up messages about your service, membership, or warranty where applicable.
Request reviews or feedback after a job is completed.
Improve our services, website, and customer experience.
Comply with legal, tax, and accounting obligations.
We do not sell your personal information to third parties.
3. Text Messaging & Phone Communications
When you call or text our business number, you agree that we may contact you by phone or SMS text regarding:
Appointment scheduling and reminders.
Service updates, quotes, and approvals.
Invoices, payments, and receipts.
Occasional service-related follow-ups.
Message and data rates may apply. You can opt out of non-essential texts at any time by replying STOP. Reply HELP for help.
For more details about how our phone provider handles SMS data, please review the “SMS Terms & Privacy” link in our website footer, which is provided by our phone system partner.
4. Payments & Third-Party Service Providers
We use trusted third-party providers to run our business, for example:
Jobber or similar field-service software for scheduling, quotes, invoices, and payments.
Payment processors (such as Stripe, Jobber Payments, or banks) to securely process card or ACH payments.
Phone and SMS providers (such as Quo) to handle calls and text messages.
Email providers and cloud services to store records and communicate with you.
These providers may process your information on our behalf, but they are not allowed to use it for their own independent marketing to you.
We do not store your full payment card number on our own systems. Card details are handled and stored (where applicable) by the payment processor.
5. How We Share Information
We may share your information:
With our service providers as described above, strictly to help run our business.
When required by law, regulation, or legal process, or to protect our rights, property, safety, or customers.
In connection with a business transfer, such as a sale or merger of the company, where customer lists may be transferred as part of the transaction.
We do not sell or rent your personal information to data brokers.
6. Data Retention & Security
We keep records of services, invoices, and communications for as long as reasonably necessary for:
Providing service to you.
Maintaining accurate business records.
Meeting tax, accounting, and legal requirements.
We use reasonable physical, technical, and administrative safeguards to protect your information. However, no system can be guaranteed 100% secure, and we cannot promise absolute security of information transmitted through the internet.
7. Your Choices & Rights
You can:
Update your information by contacting us.
Opt out of non-essential SMS messages by replying STOP.
Request that we delete certain information where it is no longer needed, subject to our legal and record-keeping obligations.
To make any of these requests, contact us using the information at the end of this page.
8. Cookies & Analytics
We may use cookies, pixels, or similar technologies to:
Help the Site function properly.
Understand how visitors use our Site.
Improve our content and marketing.
In the future, we may also use tools such as Google Analytics or Meta (Facebook) Pixel to better understand visitor behavior and the effectiveness of our advertising. These tools may set their own cookies and collect usage information in line with their own privacy policies.
You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the Site may not function properly if you disable cookies.
9. Website Terms of Use
By using our Site, you agree to:
Use the Site only for lawful purposes and in a way that does not harm Veltrix or other users.
Not attempt to interfere with the security or proper functioning of the Site.
Not copy, scrape, or reuse our content, text, images, or branding without our permission.
All content on this Site—including our logo, text, and images—is owned by Veltrix Appliance Repair LLC or used with permission and may not be reproduced without consent.
10. No Professional Advice
Information on this Site—such as tips, articles, or videos—is for general informational purposes only and is not a substitute for professional diagnosis or on-site inspection. You use any information from this Site at your own risk. For safety-critical work, you should contact a qualified technician.
11. Changes to This Policy
We may update this Privacy Policy & Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. Your continued use of the Site or our services after changes are posted means you accept the revised policy.
12. Contact Us
If you have questions about this Privacy Policy & Terms, or if you want to update or request deletion of your information, you can contact us at:
Veltrix Appliance Repair LLC
Fort Worth, Texas
Email: service@veltrixappliancerepair.com
We will do our best to respond within a reasonable time.